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Hibiscrub
Hibiscrub is an antibacterial wash containing chlorhexidine gluconate which is effective against a wide range of bacteria, yeasts, some fungi and viruses. Can be used for general skin cleansing.
Delivery Information
We offer several delivery or collection options at the Shopping Basket stage of this website.
1: Collect From Store (select this option to Collect both Bulky and non Bulky goods).
Using the Collection option there is obviously no delivery charge, we will endeavour to have your order ready for collection on the day you specify subject to our usual opening hours.
Orders must be received at least 24hours prior to the anticipated collection time to ensure the goods are ready for dispatch.
We would like to encourage this service; especially for collection on Saturdays,
Our Click & Collect service will provide the customer with a fast drive-in style service; your pre ordered and paid for goods will be palletized by us and taken to your vehicle upon arrival at our store.
This service is not exclusive to only Saturdays; please specify your collection day/date at the Check-Out stage of the website when placing your order.
2: Local Delivery Only (select this option to have delivered both Bulky and non Bulky goods).
Our Local Delivery service is restricted to the postcode areas listed below.
Using this option there is a flat rate delivery charge of £4.99 per order, this will be added at the checkout stage.
Orders over £50.00 will be FREE Delivery! however, we operate a specific delivery Day / Area system. I.e. (we will only deliver when our vehicle is usually in your area).
Please see below for when we deliver to each area.
Orders must be received at least 24hours prior to your specific delivery Day / Area to ensure you receive your goods in time. We cannot guarantee delivery days if orders are late being submitted.
If for any reason we cannot fulfil your delivery on your expected day we will try to notify you and deliver as soon as possible thereafter.
3: Express Local Delivery (select this option to have delivered both Bulky and non Bulky goods).
Express Local Delivery is an additional cost delivery service restricted to the postcode areas listed below.
Customers must select this Delivery Option at the shopping basket stage of the order process. Using this option there is the usual delivery charge of £4.99 per order, (if under £50.00 in value) this will be added on to your order at the shopping basket stage. In addition there will be a delivery surcharge of £15.00 for this Express service, again added at the shopping basket stage.
please specify your required delivery day/date at the Check-Out stage of the website when placing your order.
This additional service ensures that we will deliver on the day you specify.
Note: Our definition of “Delivery” under option 2 and 3 is that we will only carry goods a maximum of 3 metres from our delivery vehicle and stack no higher than waist height. Customers should also note that our delivery vehicle cannot leave a hard surface and should consider their storage arrangements in view of this.
Postcode areas |
Delivery Day |
BR2 6 |
Monday / Thursday |
BR2 7 |
Monday / Thursday |
BR2 8 |
Monday / Thursday |
BR2 9 |
Monday / Thursday |
BR7 5 |
Monday / Thursday |
BR7 6 |
Monday / Thursday |
BR4 9 |
Monday / Thursday |
BR6 7 |
Monday / Thursday |
BR6 6 |
Monday / Thursday |
BR6 9 |
Monday / Thursday |
BR6 0 |
Monday / Thursday |
BR6 8 |
Monday / Thursday |
CR6 9 |
Monday / Thursday |
CR3 7 |
Monday / Thursday |
TN16 2 |
Monday / Thursday |
TN16 1 |
Monday / Thursday |
TN16 3 |
Monday / Thursday |
TN14 7 |
Monday / Thursday |
TN14 6 |
Monday / Thursday |
TN14 5 |
Monday / Thursday |
TN15 6 |
Monday / Thursday |
TN15 7 |
Monday / Thursday |
DA4 0 |
Monday / Thursday |
DA4 9 |
Monday / Thursday |
DA2 7 |
Monday / Thursday |
DA2 8 |
Monday / Thursday |
DA5 3 |
Monday / Thursday |
DA5 2 |
Monday / Thursday |
DA14 5 |
Monday / Thursday |
DA14 4 |
Monday / Thursday |
BR5 4 |
Monday / Thursday |
BR5 3 |
Monday / Thursday |
BR5 2 |
Monday / Thursday |
BR8 8 |
Monday / Thursday |
BR8 7 |
Monday / Thursday |
4: UK Mainland (select this option for non Bulky goods only and outside our Local delivery area)
Our UK Mainland Delivery is a nationwide service charged at £8.00 per order.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays
Your order will usually be sent via 2 – 3 day delivery service. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
We will only deliver goods to the address on the order
5: UK Non Mainland(select this option for non Bulky goods only and outside our Local delivery area)
Our UK Non Mainland Delivery is for post codes outside UK Mainland areas, service charged at £20.00 per order.
6: Europe
Select this option for orders to Europe, service charged at £22.00 per order.
7: Worldwide
Select this option for orders worldwide, service charged at £32.00 per order.
Any unwanted items must be sent back at the customer's expense in original packaging and condition (I.e. labels intact).
Please Return to:
Downe Court Farm
Luxted Road
Downe
Orpington
Kent
BR6 7JX
Tel: 01689 850434
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resalable condition within 7 working days along with the original receipt.
We suggest for your own protection you use 1st class registered post.
It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.
Any refunds will be issued once we have received the goods, in their original unsoiled condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Sagepay which are an industry leader in secure internet transactions. Sagepay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the Sagepay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from Sagepay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to Sagepay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the Sagepay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
Sagepay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access
No individuals within our company or Sagepay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.